The EAD Service will remain and be recognised as a EUROCONTROL service therefore Service Level Agreements (SLA) will be signed between EUROCONTROL and each client of the Service. These SLAs, prepared and subsequently managed by the Agency, will define the scope of the services provided to a client as well as the responsibility of each party.

The Agency will also provide support to new clients of the Service in establishing their migration strategy to the EAD, their future concept of operation, and in planning and implementing such migration.

In the framework of the Stakeholders Management function, the Agency will manage the dialogue with all categories of EAD stakeholders by:

• Organising and managing a Clients Group in which all clients of the EAD would participate to identify their needs and inform them on the future evolutions of the EAD,
• Carrying out a clients satisfaction survey on a yearly basis,
• Organising and managing a Suppliers Group in which all the developers of EAD-compatible end user systems would participate to identify future needs and inform them on the future evolutions of the EAD.