Subsystem Surveillance

Subsystem Surveillance is divided into:

• Advanced Helpdesk,
• Network Management,
• System Management.

Unicenter provides a management framework function comprising Systems Management, Network Management, and Help Desk.

The interface may be on one display if the operator is skilled both in the operational and technical management or on separate screens: one for the help desk and one for system/network management.

Within the EAD Server Sites, equipment and platforms are monitored and managed within the capability of the management interface they support. For each of the hardware platforms, Unicenter provides Agents to run on the platform and interact with the available Management Information Base (MIB). For the Oracle database, a monitoring agent is installed to provide the management framework with status and alerts if resources are operating close to their limits.
For the EAD Clients located outside the EAD, some Unicenter software is available to support management functions such as ECIT software delivery if this is both required and procured by the user.

Use of the COTS Products
Unicenter Advanced Helpdesk completely automates help desk service tasks to reduce service response time, ensure the availability of enterprise-wide resources, and optimise an organisation's response to user requests.

Unicenter System Management enables system administrators to control their environment by monitoring status, event, and configuration information for critical operating system parameters. These system agents also monitor key desktop and server operating system resources as to their adherence to user-defined policy. They detect deviations from profiles and, if necessary, escalate events to Computer Associates Unicenter TNG for appropriate action.

Unicenter Network Management provides an interface to monitor status, event, and configuration information for network parameters. The network management will be carried out by the IT Service Provider.